Terms and conditions

Terms and conditions for consumers

Article 1 – Definitions
Article 2 – Identity of the trader
Article 3 – Applicability
Article 4 – The offer
Article 5 – The contract
Article 6 – Right of withdrawal
Article 7 – Obligations of the consumer during the cooling-off period
Article 8 – Exercise of the right of withdrawal by the consumer and related costs
Article 9 – Obligations of the trader in the event of withdrawal
Article 10 – Exclusion of the right of withdrawal
Article 11 – The price
Article 12 – Conformity and warranty
Article 13 – Delivery and performance
Article 14 – Continuing contracts: duration, termination and renewal
Article 15 – Payment
Article 16 – Complaints procedure
Article 17 – Disputes
Article 18 – Additional or different provisions

Last updated: 18 August 2026

Article 1 – Definitions
In these terms and conditions, the following definitions apply:

Ancillary contract: a contract under which the consumer acquires products, digital content and/or services in connection with a distance contract, where these goods, digital content and/or services are supplied by the trader or by a third party on the basis of an arrangement between that third party and the trader;

Cooling-off period: the period within which the consumer can exercise their right of withdrawal;
Consumer: a natural person who is not acting for purposes related to their trade, business, craft or profession;
Day: calendar day;
Digital content: data that is produced and supplied in digital form;
Continuing contract: a contract for the regular supply of goods, services and/or digital content over a certain period;
Durable medium: any means – including email – that allows the consumer or trader to store information addressed to them personally in a way that allows future reference or use for a period suited to the purpose of the information, and that allows the stored information to be reproduced unchanged;
Right of withdrawal: the option for the consumer to cancel the distance contract within the cooling-off period;
Trader: the natural or legal person who offers products, (access to) digital content and/or services to consumers at a distance;
Distance contract: a contract concluded between the trader and the consumer within an organised system for the distance selling of products, digital content and/or services, where up to and including the conclusion of the contract only or partly one or more means of distance communication are used;

Model withdrawal form: the European model withdrawal form included in Annex I of these terms and conditions;
Means of distance communication: any means that can be used to conclude a contract without the consumer and the trader having to be in the same place at the same time.
General Terms and Conditions: these General Terms and Conditions of the company

Article 2 – Identity of the trader
SportsHero is a trade name of Afinjo

Afinjo;
Maidstone 8
5026 SK Tilburg;
Phone number: +31 (0)13 711 24 20 (working days: 09:00–18:00)
Email address: info@sportshero.nl
Chamber of Commerce (KvK) number: 98393472
VAT identification number: NL868473741B01

Article 3 – Applicability

  1. These general terms and conditions apply to every offer made by the trader and to every distance contract and order concluded between the trader and the consumer.
  2. Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer via the website. If this is not reasonably possible, the trader will state, before the distance contract is concluded, how the general terms and conditions can be viewed at the trader's premises and that they will be sent to the consumer free of charge as soon as possible on request.
  3. If the distance contract is concluded electronically, then, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, the trader will state, before the distance contract is concluded, where the general terms and conditions can be viewed electronically and that they will be sent to the consumer free of charge, electronically or otherwise, on request.
  4. If specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and in the event of conflicting conditions the consumer can always rely on the applicable provision that is most favourable to them.
  5. If one or more provisions of these general terms and conditions are at any time wholly or partly void or annulled, the contract and the rest of these conditions remain in force, and the provision concerned will be replaced without delay, by mutual agreement, with a provision that comes as close as possible to the purpose of the original.
  6. Situations not covered by these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.
  7. Any uncertainty about the interpretation or content of one or more provisions of our conditions must be interpreted 'in the spirit' of these general terms and conditions.

Article 4 – The offer

  1. If an offer has a limited period of validity or is subject to conditions, this will be stated explicitly in the offer.
  2. The offer is without obligation. The trader has the right to change and adjust the offer.
  3. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is detailed enough to allow the consumer to assess the offer properly. If the trader uses images, these are a true representation of the products, services and/or digital content offered. Obvious mistakes or obvious errors in the offer are not binding on the trader.
  4. All images and specification data in the offer are indicative and cannot give rise to compensation or cancellation of the contract. The trader cannot guarantee that the colours shown exactly match the real colours of the products.
  5. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:

Article 5 – The contract

  1. Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and meets the conditions set for it.
  2. If the consumer has accepted the offer electronically, the trader will confirm receipt of the acceptance electronically without delay. As long as the trader has not confirmed receipt of this acceptance, the consumer may cancel the contract.
  3. If the contract is concluded electronically, the trader will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the trader will take appropriate security measures for this.
  4. Within the limits of the law, the trader may check whether the consumer can meet their payment obligations, as well as all facts and factors that are relevant to responsibly entering into the distance contract. If, based on this check, the trader has good reason not to enter into the contract, the trader is entitled to refuse an order or request, stating the reasons, or to attach special conditions to its performance.
  5. No later than on delivery of the product, service or digital content to the consumer, the trader will provide the following information in writing, or in such a way that the consumer can store it in an accessible way on a durable medium:
  6. In the case of a continuing contract, the provision in the previous paragraph only applies to the first delivery.
  7. Every contract is entered into subject to the condition precedent that the products concerned are sufficiently available.

Article 6 – Right of withdrawal
For the delivery of products:

  1. The consumer can cancel a contract for the purchase of a product during a cooling-off period of at least fourteen (14) days without giving any reason. The trader extends this period to a total of thirty (30) days. The trader may ask the consumer for the reason for withdrawal, but may not oblige them to give their reason(s).
  2. The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer who is not the carrier, has received the product, or:
  3. If, after the end of the period referred to in paragraph 1, the customer has not indicated that they wish to use their right of withdrawal, or has not returned the product to the trader, the purchase is final.

For the supply of services and digital content not supplied on a tangible medium:

  1. The consumer can cancel a service contract and a contract for the supply of digital content not supplied on a tangible medium for at least 14 days without giving any reason. The trader may ask the consumer for the reason for withdrawal, but may not oblige them to give their reason(s).
  2. The cooling-off period referred to in paragraph 1 starts on the day after the contract is concluded.

Extended cooling-off period for products, services and digital content not supplied on a tangible medium if the consumer is not informed about the right of withdrawal:

  1. If the trader has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the cooling-off period ends twelve months after the end of the original cooling-off period determined in accordance with the previous paragraphs of this article.
  2. If the trader provides the consumer with the information referred to in the previous paragraph within twelve months of the start date of the original cooling-off period, the cooling-off period ends 14 days after the day on which the consumer received that information.

Article 7 – Obligations of the consumer during the cooling-off period

  1. During the cooling-off period, the consumer will handle the product and its packaging with care. The consumer will only unpack or use the product to the extent needed to establish the nature, characteristics and functioning of the product. The basic principle is that the consumer may only handle and inspect the product as they would be allowed to in a shop.
  2. The consumer is only liable for any reduction in the value of the product that results from handling the product in a way that goes beyond what is permitted in paragraph 1.
  3. The consumer is not liable for any reduction in the value of the product if the trader did not provide all legally required information about the right of withdrawal before or when the contract was concluded.

Article 8 – Exercise of the right of withdrawal by the consumer and related costs

  1. If the consumer uses their right of withdrawal, they must notify the trader within the cooling-off period using the model withdrawal form or in another unambiguous way.
  2. As soon as possible, but within 14 days of the day after the notification referred to in paragraph 1, the consumer returns the product or hands it over to (an authorised representative of) the trader. This is not necessary if the trader has offered to collect the product. In any case, the consumer has met the return deadline if they send the product back before the cooling-off period has expired.
  3. The consumer returns the product with all accessories supplied, where reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the trader.
  4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.
  5. The consumer bears the direct costs of returning the product. If the trader has not stated that the consumer must bear these costs, or if the trader states that it will bear the costs itself, the consumer does not have to pay the return costs.
  6. If the consumer uses their right of withdrawal, all ancillary contracts are cancelled by operation of law.
  7. If the product is damaged because the consumer has handled it carelessly, the consumer is liable for any reduction in the value of the product.
  8. The consumer cannot be held liable for any reduction in the value of the product if the trader has not provided all legally required information about the right of withdrawal; this must be done before the purchase contract is concluded.

Article 9 – Obligations of the trader in the event of withdrawal

  1. If the trader allows the consumer to give notice of withdrawal electronically, the trader will send an acknowledgement of receipt without delay after receiving this notice.
  2. The trader will refund all payments made by the consumer, including any delivery costs charged by the trader for the returned product, without delay and in any case within 14 days of the day on which the consumer notifies the trader of the withdrawal. Unless the trader offers to collect the product itself, it may wait to refund until it has received the product or until the consumer shows that they have sent the product back, whichever is earlier.
  3. The trader uses the same payment method that the consumer used for the refund, unless the consumer agrees to a different method. The refund is free of charge for the consumer.
  4. If the consumer has chosen a more expensive delivery method than the cheapest standard delivery, the trader does not have to refund the additional costs of the more expensive method.

Article 10 – Exclusion of the right of withdrawal

  1. The trader may exclude the following products and services from the right of withdrawal, but only if the trader has clearly stated this in the offer, or at least in good time before the contract is concluded:

Article 11 – The price

  1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in import duties and VAT rates.
  2. Notwithstanding the previous paragraph, the trader may offer products or services whose prices are linked to fluctuations on the financial market, over which the trader has no control, at variable prices. This link to fluctuations and the fact that any prices stated are target prices will be mentioned in the offer.
  3. Price increases within 3 months of the conclusion of the contract are only permitted if they result from statutory regulations or provisions.
  4. Price increases from 3 months after the conclusion of the contract are only permitted if the trader has stipulated this and:
  5. The prices stated in the offer of products or services include VAT.
  6. All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the trader is not obliged to deliver the product at the incorrect price.

Article 12 – Conformity and warranty

  1. The trader guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations in force on the date the contract was concluded. If agreed, the trader also guarantees that the product is suitable for other than normal use.
  2. An additional guarantee provided by the trader, its supplier, manufacturer or importer never limits the statutory rights and claims that the consumer can enforce against the trader under the contract if the trader has failed to fulfil its part of the contract.
  3. An additional guarantee means any commitment by the trader, its supplier, importer or manufacturer that grants the consumer certain rights or claims that go beyond what it is legally obliged to do if it has failed to fulfil its part of the contract.
  4. The trader's warranty period is 24 months. However, the trader is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
  5. The warranty does not apply if:
  6. The trader's warranty is not transferable
  7. The trader is not obliged to compensate consequential damage caused by the use of a delivered product.

Article 13 – Repair under warranty

  1. The trader will carry out a repair under warranty with the greatest possible care. However, the trader is not liable for the loss of any data due to necessary deletion or the replacement of a data carrier and/or the complete product.
  2. If the defect or complaint is not due to the product, the inspection costs for the repair will be charged.
  3. After the inspection period and within the warranty period, the trader will repair or replace the product free of charge if the warranty conditions are met. If this is not possible within a reasonable period, (part of) the purchase price will be refunded.

Article 14 – Delivery and performance

  1. The trader will take the greatest possible care when receiving and carrying out orders for products and when assessing requests for the provision of services.
  2. The place of delivery is the address that the consumer has given to the trader.
  3. Taking into account what is stated in article 4 of these general terms and conditions, the trader will carry out accepted orders promptly, but no later than within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be carried out or can only be partly carried out, the consumer will be informed of this no later than 30 days after placing the order. In that case, the consumer has the right to cancel the contract free of charge and the right to any compensation.
  4. After cancellation in accordance with the previous paragraph, the trader will refund the amount paid by the consumer without delay.
  5. The risk of damage to and/or loss of products lies with the trader until the moment of delivery to the consumer or to a representative designated in advance and made known to the trader, unless explicitly agreed otherwise.

Article 15 – Continuing contracts: duration, termination and renewal
Termination:

  1. The consumer may terminate a contract that has been entered into for an indefinite period and that provides for the regular delivery of products or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
  2. The consumer may terminate a contract that has been entered into for a fixed period and that provides for the regular delivery of products or services at any time towards the end of the fixed period, subject to the agreed termination rules and a notice period of no more than one month.
  3. The consumer may terminate the contracts referred to in the previous paragraphs:

Renewal:

  1. A contract that has been entered into for a fixed period and that provides for the regular delivery of products or services may not be tacitly extended or renewed for a fixed period.
  2. A contract that has been entered into for a fixed period and that provides for the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month.

Duration:
If a contract has a duration of more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 16 – Payment

  1. Unless otherwise stated in the contract or additional conditions, the amounts owed by the consumer must be paid within 14 days of the start of the cooling-off period or, if there is no cooling-off period, within 14 days of the conclusion of the contract. In the case of a contract for the provision of a service, this period starts on the day after the consumer has received the confirmation of the contract.
  2. When selling products to consumers, the general terms and conditions may never oblige the consumer to pay more than 50% in advance. If advance payment has been agreed, the consumer cannot assert any rights regarding the performance of the order or service(s) concerned before the agreed advance payment has been made.
  3. The consumer must report any inaccuracies in payment details provided or stated to the trader without delay.
  4. If the consumer does not meet their payment obligation(s) on time, after the trader has pointed out the late payment and has given the consumer 14 days to still meet their payment obligations, the consumer owes statutory interest on the amount still due if payment is not made within this 14-day period, and the trader is entitled to charge the extrajudicial collection costs it has incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the next €2,500 and 5% on the following €5,000, with a minimum of €40. The trader may deviate from these amounts and percentages in the consumer's favour.
  5. If the consumer fails to pay, the trader has the right, subject to statutory limitations, to charge reasonable costs that were made known to the consumer in advance

Article 17 – Complaints procedure

  1. The trader has a sufficiently publicised complaints procedure and handles complaints in accordance with this procedure.
  2. Complaints about the performance of the contract must be submitted to the trader, fully and clearly described, within a reasonable time after the consumer has discovered the defects.
  3. Complaints submitted to the trader will be answered within 14 days of the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will reply within 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed answer.
  4. If the complaint cannot be resolved by mutual agreement within a reasonable period or within 3 months of submitting the complaint, a dispute arises that is subject to the dispute resolution procedure.
  5. In the event of complaints, the consumer must first contact the trader and find out whether the trader can offer a suitable solution. If the trader is affiliated with WebwinkelKeur and the parties cannot reach an agreement, the consumer can submit the dispute to WebwinkelKeur for mediation free of charge via www.webwinkelkeur.nl. You can check whether the trader has a current membership via www.webwinkelkeur.nl/ledenlijst.
  6. If mediation by WebwinkelKeur does not lead to a solution, the consumer can submit the complaint to the independent disputes committee appointed by WebwinkelKeur. The consumer may have to pay costs for the handling by this committee.
  7. A complaint does not suspend the obligations of the trader, unless the trader states otherwise in writing.
  8. If the trader finds a complaint to be justified, the trader will, at its discretion, either replace or repair the delivered products free of charge.

Article 18 – Disputes
Contracts between the trader and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law. The Vienna Sales Convention (CISG) does not apply.

Article 19 – Additional or different provisions
Provisions that are additional to or different from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them in an accessible way on a durable medium.

Annex I: Model withdrawal form

Model withdrawal form
(only complete and return this form if you want to withdraw from the contract)

To: Afinjo
Maidstone 8, 5026 SK Tilburg, the Netherlands

info@afinjo.nl

I/We* hereby give notice that I/we* withdraw from my/our* contract for the sale of the following products: [product description]*
the supply of the following digital content: [digital content description]*
the provision of the following service: [service description]*
Ordered on*/received on* [date of order for services or date of receipt for products]

[Name of consumer(s)]

[Address of consumer(s)]

[Signature of consumer(s)] (only if this form is submitted on paper)

* Delete or complete as appropriate.

Afinjo
Maidstone 8
5026 SK Tilburg
Phone number: +31 (0)13 8080 212 (working days: 09:00–18:00)
Email address: info@afinjo.nl
Chamber of Commerce (KvK) number: 98393472
VAT identification number: NL868473741B01